FAQ
Products
Why bamboo is better for nappies and wipes?
As bamboo is a natural organic fabric, it is inherently antibacterial, hypoallergenic, anti-fungal and breathable; making the presence of bacteria, odours and rashes much less likely.
It is one of the fastest growing plants in the world, making it a sustainable resource for manufacturing. Bamboo is one of the most renewable, sustainable, and eco-friendly materials. Isn't mother nature amazing?!
We use 100% bamboo viscose fibers made from responsibly sourced FSC certified material, which makes Cuddlies nappies and wipes the softest, yet high-performing and absorbent.
How to choose nappies that are environmentally friendly?
A good eco nappy should be better for our environment, but it must also be high performing - highly absorbent, soft and comfortable, breathable, and chemical free.
Whilst being kinder to our environment, a good eco disposable nappy should keep your baby’s skin dry, thus keeping nappy rash at bay.
There are many types of eco friendly nappies available in the market. Look for the following key features when shopping for disposable nappies:
Biodegradability: nappies that are designed to break down naturally in the environment, reducing their impact on landfills, making them the sustainable option.
Cuddlies mastered the eco friendly biodegradable nappy in Australia, that is high-performing, and over 75% materials biodegrading in less than 100 days. We know you are going to love them!
Bamboo Nappies: Nappies made from bamboo fibers, superior absorbency, breathable and softer on baby’s skin and is a renewable and biodegradable resource. Bamboo nappies are better for the environment.
Chlorine-Free and Non-toxic nappies: nappies that are made without the use of chlorine, reducing the impact of harmful chemicals on the environment.
With Cuddlies, you are bound to find the best eco nappies in Australia, the most sustainable water wipes and biodegradable nappy disposal bags that suit your family's nappy changing needs.
How to change a nappy?
- Open the nappy and slide it under the baby while gently lifting his or her legs and feet. Make sure to "massage" the nappy to remove any packing creases. Note: Back of the nappy can be identified by the two side fastening strips.
- Bring the front part of the nappy up between the baby's legs and onto the belly.
- Bring the fastening strips around and fasten snugly. The strips should sit symmetrically on the waistband at the front of the nappy.
- The nappy should appear straight and equally proportioned on the baby, sitting just under the belly button.
- The leg cuffs should wrap neatly around your baby's legs and bottom. Run your fingers along the inside edge of the nappy to activate the leak guard (pull out the leak cuffs).
- Perform a snug check -- you should be barely able to insert your finger between the nappy and your baby's body. Our nappies have flexible triple stretchable sides that adapt to the baby's shape and movement to help create a custom fit.
How to change nappy pants?
- Put the nappy pant on and pull up over baby's bottom.
- The leg cuffs should wrap neatly around your baby's legs and bottom. Run your fingers along the inside edge of the nappy to activate the leak guard (pull out the leak cuffs).
- To take off, tear the sides for quick and easy removal.
- Dispose the nappy pant by rolling it, place in a disposable nappy bag and put in the rubbish bin.
Will the nappy fit?
Quick guide for a perfect nappy fit:
- Our nappies come in a range of sizes to suit your baby, so make sure to check the sizing guide in the product pages.
- A nappy that fits well, should appear straight and equally proportioned on your baby.
- The leg cuffs should wrap neatly around your baby's legs and bottom. After putting on the nappy, run your fingers around these edges to make sure the leak barrier cuffs are pulled out. Cuffs being tucked inside are a common cause of leakage.
- Check the waist band is snug with the nappy placed just under the belly button.
- The tapes should be fastened symmetrically on the waistband on the front of the nappy. Cuddlies nappies have flexible triple stretchable sides which adapt to the baby's shape and movement to help you create a custom fit.
How is the nappy absorbency?
Cuddlies is uniquely designed to use 100% bamboo top and back sheets.
The bamboo top sheet helps wick moisture away from baby's skin quickly.
With an ability to absorb up to three times its weight in liquids, bamboo absorbs 40% more than even the finest organic cotton. Bamboo can often absorb up to 8oz of liquid at a very quick pace, allowing the moisture to be pulled away from the skin much faster.
The bamboo back sheet allows fresh air to circulate, keeping your baby's skin touch dry and super-comfy!
Please refer to our quick guide in "Will the nappy fit?" for the perfect fit.
Are Cuddlies products safe?
Toxic ingredients are not okay with us. That means our bamboo range is 100% free from chlorine bleach, dyes, alcohol, fragrances, latex, PVC, TBT, phthalates and other toxins that can harm the health and function of your baby's skin.
Australian Certified Toxic-Free®
Where are your nappies made?
We’re an Australian family-owned business, based in Sydney. Our bamboo product range is designed in Australia.
Our bamboo range is designed in Australia and we only source material from socially responsible businesses with ethical manufacturing practices.
We only source material from socially responsible businesses with ethical manufacturing practices. We use naturally grown and responsibly sourced bamboo material that is FSC® certified, supporting the better management of world's forests.
Cuddlies eco range in specially manufactured to our design and quality specifications in China, with one of the largest manufacturers of eco nappies in the world.
Can I add nappies to the home compost bin?
We don't recommend home composting of nappies.
Why?
Fecal matter can get mixed with your home compost for food gardens / plants that may be eaten. Human waste is filled with bacteria and other pathogens that may spread disease, and the typical at-home compost pile doesn’t get hot enough to kill these organisms.
Cuddlies Eco Water Wipes can be composted provided they do not contain fecal matter.
How to dispose Cuddlies nappies?
Our nappies decompose in regular landfill. It is important to follow the correct process to dispose the soiled nappy to allow the decomposition to start.
Soiled nappies must be placed in a biodegradable bag and put directly in the normal rubbish bin (avoid the use of non-biodegradable bin bags).
Is Cuddlies vegan friendly and cruelty free?
Yes!
Do Cuddlies products degrade in landfill?
Our nappies decompose in regular landfill. It is important to follow the correct process to dispose the soiled nappy to allow the decomposition to start. Soiled nappies must be placed in a biodegradable bag and put directly in the normal rubbish bin (avoid the use of non-biodegradable bin bags).
Is Cuddlies ok on sensitive skin?
Bamboo fabric used on our nappies and wipes, is hypoallergenic and has antibacterial / anti-fungal properties making it perfect for sensitive skin.
Cuddlies products are made with safe and non-toxic material that is gentle on the skin.
A common skin irritant is synthetic dye, which our product does not contain. Chemicals typically used in the manufacturing of conventional nappies and wipes are also a culprit for skin irritation.
Chlorine bleach is another huge offender used in manufacturing conventional nappies, leaving behind dangerous byproducts called dioxins, which, according to the EPA are among the most toxic chemicals known to science and highly carcinogenic.
There is 0% chlorine in Cuddlies nappies!
Change nappies often, keep your baby's bottom clean and dry and apply nappy cream.
Using Cuddlies non-toxic, silky soft bamboo breathable nappies will keep your baby healthy and happy.
What material do you use for packaging?
Cuddlies products are shipped in 100% recyclable cardboard material, including our nappy boxes.
The nappy box inner-liner is made using d2w material, which biodegrades into water.
Where can I buy Cuddlies eco nappies and Water Wipes in Australia?
Cuddlies range is available online via our website at cuddlies.co
You can also shop for Cuddlies eco nappies at Woolworths Marketplace, ebay, Catch, Amazon and at various stockists near you.
Subscriptions
Is Cuddlies only a subscription service?
No. We designed our service to be extremely easy for parents to receive our products that fits their busy schedule.
You can either subscribe for a regular delivery of your choosing, or simply use the Shop Now option to buy now. Simple!
Why subscribe?
Hate doing late night nappy runs and lugging home huge nappy boxes? Ever run out of nappies at 2am?!
We want to make your busy life a tad bit easier. Take the hassle out and skip the nappy aisle completely.
You will know exactly how much your nappies and wipes will cost you with every delivery.
Never run out, never have too many and never have to worry about nappy panic-buying!
How does the subscription work?
Select our subscription bundle, choose the nappy size, select the delivery frequency between 2-5 weeks, proceed to checkout, add in your shipping and billing information and create an account.
We will deliver your subscription bundle to your front door per your delivery schedule. Simple!
I want to upgrade, downgrade or cancel my subscription.
You are welcome to edit your subscription at any time.
Simply log in to your Cuddlies account and click the 'Manage Subscriptions' link.
Make any edits you require and press save. Once saved, this will automatically update any scheduled orders.
I've forgotten my user name / password / both
It’s easy to reset. You can do so by clicking the Forgot your password?
An email will be sent to your inbox with a link to choose a new password.
Please check your spam / junk folders if it doesn’t appear within 15 minutes.
Do I need an account?
You will need to create an account if you want to sign up to our subscription bundles.
We need to save your details to know when, where and what Cuddlies items we are sending out per your chosen delivery schedule.
If you do not want to give us your details, it is possible to buy any of our products as one-off purchases, and you can check out as a guest.
Shipping & Returns
Is shipping free?
We offer free shipping on all Australian orders.
How can I track my order?
Each order has a unique tracking number that will be emailed after your order ships.
If you no longer have access to that email, you can request your tracking information by emailing us via hello@cuddlies.co
Only part of my order arrived. Where is the rest?
For non-subscription customers, some of the items in your order may be shipped in multiple packages.
If this is the case, you’ll receive emails containing separate tracking numbers.
I wasn't home and I missed my delivery. What do I do?
If this happens, a "Sorry we missed you card will be left", and the products will be taken to the nearest Post Office. The card will advise which Post Office your products can be collected from.
We're unable to redirect your order, and you will need to go to the Post Office to collect. They will need some identification.
How do I make a return?
We’re certain that you’re going to love our products, but sometimes things just don’t work out the way you expect.
If, for whatever reason, you aren’t happy with your purchase, contact us at hello@cuddlies.co to organise a return within the first 30 days of your purchase.
We may be able to provide you with a refund if your order has not been dispatched from our warehouse, and we’ve been able to successfully request a cancellation of your order.
If your order has been processed, currently in transit or has been delivered, our standard returns policy applies.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it with all original labels and tags attached. It must also be in the original packaging.
For more details please refer to our returns policy. Please reach out to our customer service team via hello@cuddlies.co
When will my order arrive?
You will receive an estimated delivery date based on the delivery location. We deliver within 2-3 days to most metro areas.
Orders are usually fulfilled within one business day (Mon-Fri), excluding Weekends or Holidays.
We use a number of trusted and reliable delivery partners in Australia who will take great care when delivering your products.
In the unlikely event there is a delay in your delivery due to unforeseen circumstances, or if you have trouble with your delivery, please drop us a note.
Getting your eco products to you is our top priority!
IMPORTANT: Some of our deliver partners are experiencing the high traffic of orders adding pressure on the delivery network. Shipping to some states and regions might be impacted due to limits on cargo flights.
Do you ship international?
Right now we're unable to ship outside Australia.
Contact
Still have questions? We're happy to help! Please email us at hello@cuddlies.co and our friendly team will get back to you soon.